How to reset Cisco Small Business devices?

All Cisco Small Business devices has a 'Factory reset' option on the web interface which is probably not accessible to you now or you already did it and it did not fix the problem.

'Hard reset' is what will get the job done for you.

How to do Hard reset? - Have the device (Router/switch/WAP) powered ON and press and hold the reset button for exact 25 seconds. After releasing the button wait for 5 minutes so the reboot process will complete.

Your device is now reset and ready for access with default username and password.

Note: All current settings will be wiped off the device.

Internet works when connected to a PC, but not when connected through a new router.

This is a issue from your internet service provider who fails to recognize your new routers Mac address as a trusted recipient of their service.

A quick fix for this is to clone the Mac address of the PC or the previous router that worked on to the WAN settings of your new router.

Below is just a reference screenshot from a random router.

Network Device Web interface loads partially or gets stuck

Issue Cause :

C1: This is something that is to do with the browser settings most of the time.

Issue Solution :

S1: Try an alternate browser (Firefox is recommended)

Devices that applies: Cisco WAP121

-J.J The NEW Guy !

Router fails to get WAN IP through DHCP

This is a common issue that is usually first noticed when a new router is introduced to an existing network. Most of the routers are configured by factory to get WAN IP through DHCP. It is recommended to confirm it by logging in to web interface.

Issue Cause :

C1: ISP has MAC address based lock
C2: Router and modem incompatible

Issue solution :

S1: Clone the MAC address of the previous device (PC/Old router) on the new router that is having trouble.
S2: Try with a cross-over cable.
S3: Assign a static IP on the router WAN (Use the same IP a PC gets when the PC is connected to modem directly)

If the above does not help, you can try the below steps and try S1, S2 and S3 again.

1. Update the Router and/or the modem with the latest firmware.
2. Consider rolling back the firmware to previous version if the issue started after a firmware upgrade.
3. Reset the device to factory default by pressing the reset button for 20+ seconds and manually reconfigure it. (Consider backing up the configuration of the device)

Devices that applies: Cisco RV042; Cisco RV180

- J.J The NEW Guy !